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Terms of service

First Light Roasters – Updated Terms of Service

(Effective August 8, 2025)

Overview

Welcome to First Light Roasters! The terms “First Light Roasters,” “we,” “us,” and “our” refer to First Light Roasters LLC, a Michigan limited liability company. The terms “you” and “your” refer to any customer or visitor who uses our website, mobile applications or other Services (collectively, the “Services”). First Light Roasters operates this website and online store and uses Shopify to provide commerce infrastructure, payment processing and hosting. By accessing or using our Services — whether by browsing our site, creating an account, purchasing products, or participating in other offers — you agree to these Terms of Service (“Terms”) and to any policies that are incorporated by reference. Please read these Terms carefully because they create a binding contract between you and First Light Roasters and contain important information about your rights and our obligations.

By accessing or using our Services, you accept these Terms as well as our Privacy Policy, Refund Policy, Shipping Policy and any other policy we publish. If you do not agree to these Terms, you must not use or access the Services. These Terms are subject to change as explained below; the last-updated date at the top of this document indicates when these Terms were last revised.

Section 1 – Eligibility; Accounts

Age and Legal Capacity. You must be at least 18 years of age or the age of majority in your state of residence, whichever is higher, to create an account or make purchases through our Services. By using the Services, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into binding contracts.
Account Registration and Security. To purchase products or access certain features, you may need to create a customer account and provide information such as your name, email address, billing and shipping addresses and payment details. You agree that all information you provide is accurate, current and complete. You are solely responsible for safeguarding your login credentials and restricting access to your account. You agree not to sell, transfer or assign your account to any other person. You must immediately notify us if you suspect unauthorized use of your account. We are not liable for any loss or damage arising from your failure to maintain the confidentiality of your login credentials.
Verification and Refusal of Service. We reserve the right to require identification verification, credit- or debit-card authorization or additional information at any time in order to comply with law, manage risk, prevent fraud or protect our company. We may refuse service, close accounts or cancel orders at our sole discretion.

Section 2 – Our Products

Product Information. We strive to present accurate descriptions, pricing and images of our roasted coffee, merchandise, digital gift cards and any special-offer programs. Because coffee is an agricultural product and roasting is an artisanal process, differences in flavor, color and appearance may occur. Device screens and settings may also make colors appear differently. Although we attempt to describe products accurately, we do not warrant that product descriptions, images, or other content are error-free.
Health and Safety; FDA Disclaimer. Coffee contains caffeine and may not be suitable for everyone. The statements regarding our products have not been evaluated by the U.S. Food & Drug Administration; our products are not intended to diagnose, treat, cure or prevent any disease. All information presented through the Services is for general informational purposes only and is not a substitute for professional medical advice. You should consult your physician or another qualified health-care provider regarding interactions, allergies or other concerns before consuming our products. You assume all risk associated with consumption and use of our products.
Food Safety and Allergen Disclosure. Our roasted coffee is prepared in facilities that may also process tree nuts, dairy or other allergens. While we take reasonable steps to reduce cross-contact, trace amounts of allergens may be present. Please contact us with any dietary or allergen questions before ordering. If you are allergic or sensitive to any ingredient, you must read the ingredient list and ask questions before placing an order.
Regulatory Compliance. We comply with applicable U.S. federal and state regulations regarding the sale of food products. For example, under Michigan law, “gift certificates” issued after certain dates must be valid for at least five (5) years and cannot include hidden dormancy or inactivity fees. Michigan+1
Availability and Changes. Our products or offers (including special-edition programs) are subject to change, discontinuation or sale at any time without notice. We may limit quantities offered to any person, household, region or jurisdiction. We reserve the right to refuse or cancel any order for any reason, including obvious errors in pricing or product information.

Section 3 – Orders

Order Acceptance. When you place an order, you are making an offer to purchase products or programs from First Light Roasters. We are not obligated to accept your offer, and we may decline or cancel orders at our sole discretion. We will communicate acceptance by emailing you an order confirmation once we have received and processed your payment. Please review your order carefully before submitting; we may not be able to accommodate changes or cancellations once an order is accepted.
Personal Use Only. You represent and warrant that you are purchasing our products or programs for your personal, family or household use, not for resale or export. If we believe that your order is intended for resale or is fraudulent, we may refuse the order or restrict quantities.
Fraud Prevention. To protect customers and our business, we may monitor and review orders for suspicious activity. We may cancel or suspend orders that appear to be placed using fraudulent payment information or by automated means without human involvement.
Return and Refund Policy. Our Refund Policy sets out the circumstances under which you may return or exchange items, or receive a refund. Except as provided by our Refund Policy or as required by law, all sales are final.

Section 4 – Gift Cards and Store Credit

4.1 Overview. We may issue physical or digital gift cards and store credit (collectively, “Gift Cards”). Gift Cards are redeemable only for eligible goods offered by First Light Roasters through our website or other authorized channels.
4.2 Non-Refundable; No Cash Redemption. Except where required by applicable law, Gift Cards are non-refundable, may not be returned or exchanged, and cannot be redeemed for cash.
4.3 Expiration and Fees. Gift Cards issued in the United States will not expire for at least five (5) years from the date of issuance and we do not charge inactivity or dormancy fees. Michigan+1
4.4 Risk of Loss. Risk of loss and title for a Gift Card pass to the purchaser upon our electronic transmission of the Gift Card or our delivery of the physical Gift Card to the carrier. We are not responsible for lost, stolen, damaged or unauthorized use of Gift Cards. We may, at our sole discretion, replace a lost or stolen Gift Card if you provide satisfactory proof of purchase and remaining balance.
4.5 Fraud and Abuse. We reserve the right to refuse to honor or to deactivate any Gift Card that we believe was obtained fraudulently, used in violation of these Terms, altered or tampered with.
4.6 Relationship to Refund Policy. Additional details regarding the refundability and use of Gift Cards are set out in our Refund Policy, which is incorporated into these Terms by reference.

Section 5 – Coffee for a Year Prepaid Membership Gift

5.1 Program Description. From time to time we may offer a limited-edition Coffee for a Year prepaid gift membership (the “Membership”). The Membership typically consists of twelve (12) monthly shipments of curated 12-oz bags of coffee during a defined program period (for example, January 1 through December 31, 2026). Specific details, including start and end dates and membership availability, will be stated on the product page at the time of purchase.
5.2 Prepaid, Not a Subscription. The Membership is a one-time prepaid purchase and does not automatically renew. It is not a subscription as described in Section 4 (Subscription and Auto-Renewal Terms). Once the program period ends, no further charges will occur unless you place a new order.
5.3 Final Sale; No Cancellation. Because the Membership reserves inventory and shipping capacity for the entire program period and may be offered in limited quantities, all Membership purchases are final sale and non-refundable, except where required by law or as expressly provided by our Refund Policy. After purchase, the Membership cannot be cancelled for a refund or store credit.
5.4 Product Selection and Substitutions. Coffee selections for each month are curated by us and may vary. We reserve the right to substitute coffees of equal or greater value if a particular product becomes unavailable, provided the overall nature and quality of the Membership are preserved.
5.5 Shipping; Address Changes. Membership shipments will be sent to the shipping address provided at checkout unless you update the address before a shipment is processed. You are responsible for keeping your address current. We are not responsible for shipments delivered to an incorrect address that you provided. Shipping terms, including risk of loss, follow Section 5 (Shipping, Delivery and Risk of Loss) of these Terms.
5.6 Failure to Deliver. If we are unable to deliver one or more monthly shipments due to our error or circumstances within our control, our responsibility will be limited, at our discretion, to reshipping the affected month(s), extending the program period, or providing store credit equal to the value of the undelivered portion. Cash refunds are not provided for partial non-delivery unless required by applicable law.
5.7 Program Changes and Discontinuation. We may modify, suspend, or discontinue the Membership program at any time for future sales. Changes will not affect Memberships already purchased, except where necessary for legal, safety, or operational reasons, in which case we will provide a reasonable remedy.

Section 6 – Prices, Billing and Subscriptions

Prices and Taxes. Prices displayed through the Services are shown in U.S. dollars unless otherwise indicated. Posted prices do not include taxes, shipping, handling or customs duties. The price charged for a product will be the price in effect at the time you place your order and will be reflected in your order confirmation email. We reserve the right to change prices at any time, but such changes will not affect orders we have already accepted. Your payment obligations include any applicable sales and use taxes, duties and other charges required by law.
Payment Information. You agree to provide current, complete and accurate payment and account information for all purchases. You authorize us and our payment processors to charge the payment method you provide for your purchases. You represent and warrant that the payment information you supply is true, correct and complete, that you are authorized to use the payment method and that charges will be honored by your payment provider.
Subscription and Auto-Renewal Terms. We may offer subscription plans that provide regular shipments of coffee (“Subscription”). By purchasing a Subscription, you acknowledge that recurring charges may apply and that your Subscription will automatically renew at the frequency selected until you cancel. Before completing a Subscription purchase, we will clearly disclose the frequency and amount of recurring charges, any minimum commitment period, how to cancel, and any other material terms. You may cancel your Subscription at any time through your online account, by following the “Manage Subscription” link in your confirmation emails or by contacting us. Cancellation will be effective at the end of the then-current billing period and no further charges will be made unless required by the Refund Policy or law. We do not refund amounts already charged unless required by our Refund Policy or applicable law.
Pricing Errors and Corrections. In the event of a pricing or product information error, we reserve the right to correct the error and to cancel or refuse any order placed for a product listed at an incorrect price, even after we have confirmed your order. If your payment method has already been charged and your order is cancelled, we will issue a refund promptly.

Section 7 – Shipping, Delivery and Risk of Loss

Shipping and Delivery. We will arrange shipment of products to you. We rely on third-party carriers and cannot guarantee shipping times. All delivery dates are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather events or other circumstances beyond our control.
Risk of Loss and Transfer of Title. Unless otherwise expressly agreed, title and risk of loss for products pass to you when we deliver the goods to the carrier for shipment. By completing your order, you agree that risk of loss for your order passes to you when the package is scanned by the carrier and that you are responsible for filing claims with the carrier in the event of loss or damage during transit. If the contract requires delivery at destination, title passes upon tender at that destination.
International Orders. We may offer international shipping to certain countries. International orders may be subject to import duties, taxes and fees levied by the destination country. You are responsible for these charges; we have no control over them and cannot predict their amount. You must comply with all laws and regulations of the destination country. We are not liable or responsible if you violate any such laws.

Section 8 – Intellectual Property

Ownership. The Services and all content and materials included therein, such as text, graphics, logos, icons, images, audio clips, video clips, data compilations and software, are the property of First Light Roasters or its licensors and are protected by U.S. and international copyright, trademark and other intellectual property laws. First Light Roasters, its logo, product names, packaging designs and slogans are trademarks of First Light Roasters. Shopify’s name, logo and related product names are trademarks of Shopify. All other trademarks appearing on the Services are the property of their respective owners.
License and Restrictions. We grant you a limited, non-exclusive, non-transferable and revocable license to access and use the Services for your personal, non-commercial use in accordance with these Terms. You may not:

  • Copy, reproduce, republish, upload, transmit or distribute any part of the Services.

  • Modify or create derivative works from our content.

  • Remove or alter any copyright, trademark or other proprietary notices.

  • Use any meta tags or other hidden text using our name or trademarks without our prior written consent.

  • Use any data-mining, robots or similar data-gathering tools on the Services.

  • Frame or mirror any portion of the Services.

  • Use our trademarks or trade dress in connection with products or services that are not ours.
    Any use of our content or trademarks beyond that authorized in these Terms without our prior written permission is strictly prohibited and will constitute infringement.

Section 9 – Third-Party Services and Links

Optional Tools. We may provide you with access to third-party tools or features (such as payment processors, shipping calculators, or rating and review platforms) which we do not monitor or control. These tools are provided “as is” and “as available” without any warranties, representations or conditions of any kind, and we are not liable for any loss or damage arising from your use of optional third-party tools. Your use of optional tools is entirely at your own risk.
Third-Party Links. Our Services may contain hyperlinks to other websites and resources provided by third parties. These links are provided for your convenience only. We are not responsible for the content or accuracy of third-party websites, and inclusion of any link does not imply endorsement by us. If you decide to access third-party websites, you do so entirely at your own risk and subject to the terms and conditions of use for those sites. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

Section 10 – Feedback and User-Generated Content

User Content Definition. “User Content” includes any comments, reviews, ratings, photos, videos, feedback or other material that you submit, upload, post, transmit or otherwise make available through the Services.
License to Use User Content. By submitting User Content, you grant us a perpetual, worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such User Content in any media now known or later developed for any purpose, including marketing and promotional uses. You waive any moral rights you may have in your User Content to the extent permitted by law.
Representations and Warranties. You represent and warrant that:
(a) You own or control all rights in and to your User Content and have the right to grant the license granted above;
(b) Your User Content does not violate any rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights;
(c) Your User Content complies with these Terms;
(d) You have disclosed any compensation or incentives received in connection with your submission of User Content;
(e) You understand that we are not obligated to use your User Content and may remove it at any time.
Moderation and Standards. We may, but have no obligation to, monitor, edit or remove User Content that we determine in our sole discretion to be unlawful, threatening, libellous, defamatory, pornographic, obscene, hateful, racially or ethnically offensive, invasive of privacy, infringing of intellectual property rights or otherwise objectionable or that violates these Terms. We may set standards regarding acceptable language, tone and content for reviews and comments.

Section 11 – Errors, Inaccuracies and Omissions

Our Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Services is inaccurate at any time without prior notice (including after you have submitted your order). This right applies even if your order has been confirmed or your credit card has been charged.

Section 12 – Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms. Without limiting the generality of the foregoing, you agree not to:

  • Violate any applicable federal, state, local or international law or regulation, including but not limited to U.S. export control laws

  • Infringe our intellectual property rights or those of others

  • Harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on race, sex, religion, nationality, disability, sexual orientation or age

  • Upload or transmit viruses or malicious code that will or be used in any way that will affect the functionality or operation of the Services or of any related website, other websites or the Internet

  • Use any automated means to access, monitor or copy any part of the Services without our prior written consent

  • Collect or track the personal information of others without consent

  • Spam, phish, pharm, pretext, spider, crawl or scrape the Services

  • Interfere with or circumvent the security features of the Services or any related website or the Internet

  • Use the Services for any unlawful or fraudulent purpose or for the purpose of harming or attempting to harm others

  • Violate these Terms or any of our policies in any manner

We reserve the right to suspend or terminate your account and access to the Services without notice for conduct we believe violates these Terms or is harmful to other users, us or third parties.

Section 13 – Termination

We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Services will cease immediately. Provisions that by their nature should survive termination (for example, intellectual property rights, license grants, indemnity and limitation of liability) will survive.

Section 14 – Disclaimer of Warranties

General Disclaimers. Your use of the Services and any products purchased through the Services is at your sole risk. Except as expressly stated by us in writing, the Services and all products and information made available through the Services are provided “as is” and “as available” without any warranties or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, title, non-infringement and durability. Under Michigan law, any disclaimer or limitation of the implied warranties of merchantability and fitness for use must be clearly and conspicuously disclosed — by this paragraph we provide that disclaimer.
Informational Disclaimer. The information presented on or through the Services (including blog posts, brewing guides, tasting notes or customer reviews) is made available solely for general informational purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

Section 15 – Limitation of Liability

To the fullest extent permitted by applicable law, First Light Roasters, our directors, officers, employees, affiliates, agents, contractors, service providers, licensors and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation lost profits, lost revenues, lost savings, loss of data, replacement costs or any similar damages, whether arising in contract, tort (including negligence), strict liability or otherwise, even if we have been advised of the possibility of such damages.
This limitation applies to claims arising out of or relating to:
(i) Your use of the Services or products;
(ii) Any defect in or use of a product;
(iii) Errors, mistakes or inaccuracies on the Services;
(iv) Unauthorized access to or use of our servers and/or personal information stored therein;
(v) Any bugs, viruses, trojan horses or similar that may be transmitted to or through our Services; (vi) Any other matter relating to the Services or products.
Cap on Liability. Our total liability to you for any claim arising out of or relating to these Terms or the Services, whether in contract, tort or otherwise, shall not exceed the amount you paid for the product or service giving rise to the claim. The existence of more than one claim will not enlarge this limit.
Certain Jurisdictions. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.

Section 16 – Indemnification

You agree to indemnify, defend and hold harmless First Light Roasters, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from and against any third-party claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms, your use of the Services or products, or your violation of any law or the rights of a third party.
We will provide you with prompt notice of any indemnifiable claim; however, our failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced. We may, at our expense, assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate in our defense of these claims.

Section 17 – Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 18 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with any policies or operating rules posted by us on the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals (whether oral or written) between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 19 – Assignment

You may not assign or transfer your rights or delegate your obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without your consent to an affiliate or in connection with a merger, acquisition, reorganization or sale of assets.

Section 20 – Governing Law

These Terms and any disputes arising from or relating to the Services or products shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles. You and First Light Roasters agree that any action at law or in equity arising out of or relating to these Terms shall be filed and that venue properly lies only in the state or federal courts located in Wayne County, Michigan, and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

Section 21 – Dispute Resolution and Binding Arbitration

Notice and Informal Dispute Resolution. If you have a dispute with us, you agree to first contact our customer service team at support@firstlightroasters.com and provide a written description of the dispute, including relevant order information. We will attempt in good faith to resolve the dispute informally through discussions with you.
Binding Arbitration. If the dispute cannot be resolved informally within 60 days, you and we agree that any dispute, controversy or claim arising out of or relating to these Terms, the Services or products (collectively, “Disputes”) shall be resolved by binding arbitration administered by a reputable dispute-resolution provider (such as the American Arbitration Association or JAMS) rather than in court. The arbitration shall be conducted under the provider’s consumer arbitration rules and governed by the U.S. Federal Arbitration Act. Judgment on the arbitration award may be entered in any court having jurisdiction. Arbitration means that an arbitrator, not a judge or jury, will decide the dispute.
Waiver of Class, Collective and Representative Actions. You and First Light Roasters agree to bring Disputes in arbitration on an individual basis only and not on a class, collective or representative basis. Both parties agree that no arbitrator shall have authority to hear or arbitrate any Dispute as a class, collective or representative action. If a court determines that this class-action waiver is unenforceable as to a particular claim, that claim will proceed in court rather than arbitration, but the remaining claims will be arbitrated.
Right to Opt Out. You may opt out of this arbitration agreement by sending us written notice of your decision to opt out to legal@firstlightroasters.com within 30 days of your first use of the Services. If you opt out of arbitration, the dispute will be heard in court as provided in the Governing Law section. Opting out of arbitration will not affect other provisions of these Terms.
Arbitration Fees and Costs. If the arbitrator determines that your claim is frivolous, you agree to reimburse us for any filing, administrative and arbitrator fees we have paid on your behalf. Otherwise, we will pay those fees.

Section 22 – Changes to These Terms

We reserve the right, in our sole discretion, to update, change or replace any part of these Terms by posting updates on our website. We will notify you of any material changes to these Terms by email or by a prominent notice on our website. Changes will be effective as of the “last updated” date specified. Your continued use of or access to the Services after any changes constitutes acceptance of those changes.

Section 23 – Contact Information

If you have any questions about these Terms, please contact us at:
Email: support@firstlightroasters.com
Mailing Address: First Light Roasters, 37055 Industrial Rd., Livonia, MI 48150

Revised November 15, 2025