Shipping Policy

At First Light Roasters, we’re committed to delivering the freshest coffee directly to your door. Every batch is roasted to order, packed with care, and shipped as efficiently as possible.

1. Roasting & Shipping Schedule

Every order is roasted to order and ships within 48 hours, Monday through Saturday. Delivery usually takes another 3 to 7 business days after shipment.

• Sundays & Holidays: We are closed on Sundays. Orders placed on Sundays or holidays begin processing on the next roasting day.

• Confirmation: You will receive a shipping confirmation email with a tracking number once your order leaves our facility.

2. Pre-Order Shipping

Certain items may be offered as pre-orders. Pre-order coffee is roasted fresh once inventory, packaging, or seasonal stock becomes available.

• Shipping Estimates: Shipping estimates are based on our production schedule and may adjust slightly to maintain quality.

• Combined Orders: Orders containing both pre-order and in-stock items will ship together once all items are ready.

• Cancellations: You may request a cancellation before roasting begins. Once roasting or fulfillment starts, cancellations are no longer possible due to the made-to-order nature of our coffee.

3. Shipping Rates & Delivery Times

We aim for full transparency in our shipping costs.

• Standard Shipping (USA): For orders under $50, shipping rates are calculated at checkout based on the total weight of your order and your destination address. This ensures you pay accurate carrier rates for our 12oz, 2lb, and 5lb bags.

• Free Shipping: Enjoy FREE Standard Shipping on all orders of $50 or more after discounts within the contiguous United States.

• Coffee Duos: Both Coffee Duos (Brazil + Kenya Discovery Duo and House Blend + Signature Espresso Duo) always include FREE Standard Shipping within the contiguous United States, even when a discount brings the order below $50.

• Carriers & Delivery Times: We ship via USPS and FedEx. Delivery usually takes 3 to 7 business days after shipment.

4. Local Delivery

We hand-deliver orders to Livonia, Plymouth, Canton, Northville, Westland, Redford and Farmington. Choose Local Delivery at checkout. Delivery is $7.95 to $9.95, and free on orders of $50 or more after discounts. You will receive an email when your order is out for delivery and another when it has been delivered.

5. Local Pickup

Choose Local Pickup at checkout to collect your order at our café and roastery, 37055 Industrial Rd, Livonia, MI 48150. Pickup orders are usually ready within 24 hours. Please wait for your ready-for-pickup email before coming in. We are closed on Sundays.

6. Order Tracking

Once your order ships, a confirmation email will be sent with your tracking number. You can click the link provided to follow your package through the carrier’s website.

7. Common Shipping Issues & Support

• Order Not Yet Shipped: If 48 hours have passed since your order (not counting Sundays or holidays) and you have not received a tracking number, please contact us.

• Package Delays: Transit times are controlled by the carrier. If your package appears delayed beyond the estimated window, email us at support@firstlightroasters.com and we will assist with an investigation.

• Marked Delivered But Not Received: Carriers sometimes mark packages delivered prematurely. Please check with neighbors or your local postal carrier. If the package hasn’t arrived after 48 hours, contact us.

• Damaged or Incorrect Orders: If your order arrives damaged, please email support@firstlightroasters.com with your order number and a photo. We will resolve it quickly.

• Address Errors: Orders shipped to incorrect addresses provided at checkout are not eligible for replacement. If you notice an error immediately after ordering, contact us. If the order has not shipped, we’ll do our best to correct it.

8. Holidays & Closures

Roasting and shipping schedules may be adjusted around major holidays. Any changes will be announced on our website or social media.

Need Assistance? For any shipping or pre-order questions, please contact us at: 📧 support@firstlightroasters.com