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Shipping policy

Shipping Policy

At First Light Roasters, we’re committed to delivering the freshest coffee directly to your door. Every batch is roasted to order, packed with care, and shipped as efficiently as possible.

1. Roasting & Shipping Schedule

To ensure peak freshness, all coffee is roasted to order. We roast and ship Monday through Friday.

  • Processing Time: Orders placed by 11:59 PM EST are typically roasted and shipped within 2–3 business days.

  • Weekends & Holidays: Orders placed on weekends or holidays begin processing on the next roasting day.

  • Confirmation: You will receive a shipping confirmation email with a tracking number once your order leaves our facility.

2. Pre-Order Shipping

Certain items may be offered as pre-orders. Pre-order coffee is roasted fresh once inventory, packaging, or seasonal stock becomes available.

  • Shipping Estimates: Shipping estimates are based on our production schedule and may adjust slightly to maintain quality.

  • Combined Orders: Orders containing both pre-order and in-stock items will ship together once all items are ready.

  • Cancellations: You may request a cancellation before roasting begins. Once roasting or fulfillment starts, cancellations are no longer possible due to the made-to-order nature of our coffee.

3. Shipping Rates & Delivery Times

We aim for full transparency in our shipping costs.

  • Standard Shipping (USA): For orders under $50, shipping rates are calculated at checkout based on the total weight of your order and your destination address. This ensures you pay accurate carrier rates for our 12oz, 2lb, and 5lb bags.

  • Free Shipping: Enjoy FREE Standard Shipping on all orders over $50 within the contiguous United States.

  • Delivery Times: We ship primarily via USPS Ground Advantage and UPS Ground. Delivery typically takes 3–7 business days after your order has shipped.

  • Expedited Shipping: Available at checkout for an additional cost. Rates are weight-based and calculated directly by the carrier.

4. Order Tracking

Once your order ships, a confirmation email will be sent with your tracking number. You can click the link provided to follow your package through the carrier’s website.

5. Common Shipping Issues & Support

  • Order Not Yet Shipped: If 3 business days have passed and you have not received a tracking number, please contact us.

  • Package Delays: Transit times are controlled by the carrier. If your package appears delayed beyond the estimated window, email us at hello@firstlightroasters.com and we will assist with an investigation.

  • Marked Delivered But Not Received: Carriers sometimes mark packages delivered prematurely. Please check with neighbors or your local postal carrier. If the package hasn’t arrived after 48 hours, contact us.

  • Damaged or Incorrect Orders: If your order arrives damaged, please email hello@firstlightroasters.com with your order number and a photo. We will resolve it quickly.

  • Address Errors: Orders shipped to incorrect addresses provided at checkout are not eligible for replacement. If you notice an error immediately after ordering, contact us—if the order has not shipped, we’ll do our best to correct it.

6. Holidays & Closures

Roasting and shipping schedules may be adjusted around major holidays. Any changes will be announced on our website or social media.

Need Assistance? For any shipping or pre-order questions, please contact us at: 📧 hello@firstlightroasters.com